Facilitator Learning Modules

Groups In Conflict

Tools & Tips to Get You Through It

Participants and groups’ behaviors may seem “difficult” when their needs are not being met or their values are being threatened. In this handout, we explore the Non-Violent Communication (NVC) model, developed by Dr. Marshall Rosenberg, to develop skillful language when dealing with annoying or irritating behaviors in groups and ten tips to ensure difficult participants don’t undermine your ability to help the group. Please note an expanded version of this module is now included in the module “Leading Focused & Productive Discussions”.


  • Dr. Rosenberg’s Non-Violent Communication Conflict Model



Looking for more on Non-Violent Communication?

We cover this amazing tool in our live or virtual workshop, Meetings That Rock or the PDF module Leading Focused and Productive Discussions

Categories: Resolving Conflict /