When Trust is Lost

Moving from Suspicion to Cooperation

We have all experienced the pain of losing trust in someone. Once trust is lost, it is dreadfully hard to regain it. When overall trust is low in a team or in an organization, it can have debilitating effects on productivity and employee job satisfaction. The result is sick employees and a stagnant culture that can go on for years.

Often, we are called upon as facilitators to assist leaders, other individuals and organizations to rebuild this trust.

This handout includes:

• A personal reflection exercise
• Steps to reduce mistrust and build trust
• Three main types of trust
• The four core characteristics of transformative trust

Categories: Understanding Cultural Differences / Building Teams / Resolving Conflict /