NorthStar FACILITATOR

4 Jul, 2017

Four Steps to Elegant Meeting Design

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Agenda Design |Creativity |Effective Meetings |Facilitator Competencies |Facilitator Development |Facilitator Tools |Group Participation, Facilitator tools, meeting dynamics, |Guiding Groups |

Recently I have been thinking a lot about designing. For months, I’ve been designing a three-part series for people who want to learn the essence of elegant meeting facilitation. There is nothing more satisfying to me than designing an agenda, or a curriculum. It is a creative and logical process that uses every once (gram!) of my thinking power. In fact, I feel powerful and humbled during the design process. It is even more satisfying to me to invite others into the process as my thinking power is more than doubled. Have you felt any of these things yourself? In this blog, I am going to talk briefly about how I went about designing the Meetings That Rock curriculum. And then show you how I apply those steps (which also serve as principles of design) to designing meetings.

When I first designed the Meetings that Rock series in 2014, it was complex and included almost every process I had ever used and found helpful. I distilled into six parts that I thought covered 90% of the competencies required for certification as a professional facilitator.

I designed it to be virtual because I wanted people across continents to work and practice together. It seems from my globally-based colleagues that meetings anywhere in the world can benefit from the same types of processes. Of course, adaptations are applied depending on the culture of the group. What is key is to acknowledge that every human being longs to be listened to and “seen”, to be creative and laugh, to share stories and information that ensures everyone knows what is going on, and to be part of a fantastic team that co-creates long-lasting solutions.

This year, I have gone back to that original Meetings That Rock curriculum of 2014. (Note I had wanted to call it “Meetings That Don’t Suck” but knew that was not appropriate – the term “Rock” in English is slang for “are really good”!) Here is what went into the design:

  • I decided to vastly simplify the original curriculum for people who do not facilitate for a living. They do however, lead enough meetings to need some tangible guidance about how to do this more effectively. I simplified the curriculum to four key themes that occur in every meeting.
  • I thought about how to explain a process to someone who may never have seen it done before. I thought about the things good facilitators do that require no preparation, yet were amazingly effective.
  • I thought about English not being your mother language. I called in ten generous global testers (four countries, two continents, all generations) to tell me what worked for them in their cultures and generations. That course became “Meetings that Rock Light”. A course where anyone could absorb the basics in an hour (if they were in a rush) and then run meetings that were vastly more effective and empowering than the status quo meetings of their current organization.
  • I thought about all the not for profit, schools, small businesses who have no money to train new leaders and made it affordable. I still consider it Prototype III. I have no doubt once I get more user feedback, I will create a refined version.

Here is the logo for that course:

Now I’m in the final stages of creative joy of designing a slightly more sophisticated course that builds on the first “Light” one. I’ve been applying the design principles I noted above and below. This one has a more personal touch from me through group coaching, access to emailing me anytime, among other things. It goes deeper into the specific roles and competencies you need to facilitate each of the four themes well. It gives the evolving meeting leader even more powerful tools to get results. Guess what? I called it Meetings That Rock Essentials. It has been a complex design process to do these two curricula because I need to keep asking myself, “What is most useful for someone who has some skill but could take a group SO much further if they knew how?”. And,”What could they actually do well with only a little coaching and no further training?”. And, “How can I explain it in the least amount of words, most effective photos or videos and still impart the essence?” That latter part is where you really need to know what principles or design steps you are following. So here they are…short and sweet.

Four Principles Or Steps

Here are my own design steps I use consistently to design longer 1/2 day to multi-day meetings or facilitated workshops. I have been influenced by many models – the ToP ORID model, the Stanford School of Design, my colleagues and mentors, creativity principles, my own art and meditation practices, etc. The steps/principles work equally well for those of you who design training curricula.

1. Know the Why and Who

Find out as much about the group as makes sense. Ask them great questions. See resources section below for earlier blogs on asking the client group great questions. Try giving your agenda as a whole or its key parts a name that holds its essence and that your intended audience will embrace. By “embrace” I mean you can imagine them saying, “This agenda is really going to have the impact we need”. I like to do this naming step early to keep the design essence in the front of my mind as I work through the next steps.

2. Then Diverge

By this I mean, cast wide and far for the best ideas. Don’t limit yourself to the tried and true ideas, processes or content you always use. Take risks. Combine ideas if it will strengthen the process. Keep asking: What processes will honor the Why and Who? I sometimes use mind mapping for this divergent process or put every different idea on a small post it and lay them out in front of me into like themes.

3. Next Converge

Trim it down to the absolute essentials. If nothing else is accomplished, what will that be? Remember my story about creating the Meetings That Rock Light and Essentials curricula. EVERYTHING but the key things can be abandoned. Focus all your attention here. Prioritize your essentials to no more than three things. Then prioritize those three things. Work on the top priority piece first. It is your focal point. Then everything else that comes before it helps warm the group up to this key piece, and everything that comes after it helps cement it, produce it, and builds ownership of it.

4. Step Back and Refine

Then go back and think about the big picture again. Redo a mind map of your current agenda. Look at the overall flow. Does each piece segue neatly into the next one? Do you allow enough time to connect people to the design, to each other and to the key topic they must tackle? Have you left ample time for the top priority topic? Will they accomplish what was needed and have great closure? Remove any frills if they are not essential.

Bonus: Don’t forget dark chocolate helps enormously with designing!

PS – If you are wondering about the design of Part III of Meetings that Rock called “Meetings That Rock PLUS”. Ah – that is the going to be the “crème de la crème!!” (French for “cream of the crop” or best!). This is where I choose or invite only a select dozen or so keen students who want to work closely with me over a year or more and really become who they are destined to be – cream of the crop facilitators. More to come on this. Sign up for interest now as we are only taking 12 starting in January or February 2018. You can participate from anywhere in the world if you have internet access.

Resources

Blog: I Don’t Know What to Ask My Client! – Tips for a Successful Interview

Blog: No Regrets! 5 Lessons for Contracting with Clients

Webpage: Meetings That Rock series

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